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Strong employer brand, generalist support title, implied mid-level experience, and broad skillset increase applicant competition.
Application support skills (triage, monitoring, incident management) are broadly transferable across industries, so sensitivity is low.
No explicit years or certifications but domain-specific incident and monitoring skills likely cause moderate filtering.
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Investigate, triage, diagnose, and resolve IT issues for internal and occasional external clients, collaborating with other IT departments and suppliers.
Provide support for business-critical applications including monitoring, issue reporting, and proposing problem resolutions or improvements.
Support project teams by ensuring successful and timely implementation of technology projects with minimal production impact, while adhering to relevant support and change management processes.
Work Experience Required: Not explicitly mentioned in the JD
Ability to support business-critical IT applications and troubleshoot system and user issues.
Familiarity with Software Development Lifecycle and Change Management processes.
Must be able to work onsite or in the office at least three days per week, adhering to hybrid work policy.
Experienced in IT product support with strong operational focus on issue resolution and application support.
Comfortable coordinating across multiple teams and managing client-specific requests with minimal disruption to production environments.
Ability to work in a hybrid setting with regular in-office presence and collaboration commitments.