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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end resolution of critical, complex multi-platform storage system issues to restore service and ensure enterprise platform availability.
Mentor support teams via case triage, training, and documentation to improve technical capability and resolution speed.
Collaborate with Product Engineering to provide customer insights for product improvements and manage high-visibility customer communications during escalations.
Minimum Requirements
Expertise in troubleshooting and root-cause analysis across Linux/Windows, AWS cloud, REST APIs, virtualization (VMware, Hyper-V), and enterprise storage protocols (NFS, S3, SMB).
Strong understanding of enterprise networking protocols (DNS, HTTP, SSL, TCP/IP) and ability to diagnose complex networking and storage issues.
Experience managing high-stakes customer crisis situations with effective communication and multi-stakeholder call leadership.
Work Experience Required: Not explicitly mentioned in the JD
Mandatory Work Location: Bangalore office (in-office environment)
Ideal Candidate Profile
Experienced in resolving enterprise-scale, multi-vendor storage and networking system complexities under pressure.
Proven mentor and knowledge creator who accelerates team skills and operational effectiveness.
Skilled in bridging technical product feedback and customer needs to engineering teams for continuous product reliability improvements.