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Metro location, common sales title, and recognizable hotel brand increase applicant competition.
Role requires hospitality-specific F&B and outlet knowledge, limiting cross-industry transferability.
No explicit years or certifications; hospitality experience preferred but not strictly mandated.
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Serve as the primary technical and customer satisfaction resource for Food & Beverage (F&B) reservation agents.
Manage all guest reservation requests, ensuring prompt, courteous, and accurate service while monitoring all tentative and waitlisted bookings for deposits or guarantees.
Supervise and coordinate all activities of the assigned F&B outlet, including financial oversight, service flow monitoring, inter-departmental coordination, and achieving monthly revenue forecasts.
Work Experience Required: Not explicitly mentioned in the JD.
Technical knowledge of F&B outlets, rates, promotions, hotel facilities, and company credit policies.
Ability to handle financial control procedures such as billing, voiding, correcting, and account reconciliation.
Not explicitly mentioned: Educational qualifications, notice period, or strict location requirements beyond the mention of Novotel Kolkata Hotel & Residences.
Experienced in operational supervision and coordination within hospitality or F&B outlet settings, especially in reservation management and guest services.
Strong financial acumen related to outlet revenue forecasting and billing procedures.
Capable of maintaining inter-departmental communication and enforcement of policies to support overall property interests and guest satisfaction.