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Mid-level generalist role in metro with broad technical and domain requirements increases competition.
Requires travel-technology domain experience and integration skills, reducing cross-industry transferability.
Mandatory 5+ years overall and 3+ years travel-technology experience plus integration skills makes shortlisting strict.
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Lead analysis and design of scalable traveler risk and duty of care platform solutions.
Translate complex business needs into structured requirements, workflows, and user stories, supporting operational efficiency and traveler safety.
Support data integrations, API validation, and coordinate testing activities to ensure system functionality and alignment with requirements.
Bachelor's degree in IT, Computer Science, Business or related field, or equivalent work experience.
Minimum 5 years as a Business Systems Analyst or Business Analyst.
At least 3 years of experience in the travel technology industry.
Experience with writing business requirements, user stories, process flows, and acceptance criteria; familiarity with Agile SDLC.
Experienced in travel technology platforms, especially enterprise SaaS dealing with operational workflows and traveler safety.
Proficient in translating business needs into functional software solutions involving APIs and data integrations.
Comfortable collaborating across teams, coordinating testing, and producing detailed documentation for technical and operational stakeholders.