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Tier-1 employer, metro location, mid-level generalist role with broad skills increases candidate competition.
Core production support and DevOps skills transfer across industries, though banking domain experience is preferred.
Explicit 3–5 year requirement plus many mandatory DevOps, cloud, database, and scripting skills make filters highly strict.
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Provide L2 technical support for multiple applications and platforms, resolving service requests and managing incident resolution to ensure SLA adherence and application uptime.
Build technical expertise including application architecture, business flows, and hardware configurations; contribute to release and production configuration approvals.
Maintain documentation and knowledge bases, engage in monitoring, post-incident reviews, and collaborate with stakeholders across business, development, infrastructure, and vendors.
3 to 5 years of hands-on IT support experience interacting with application end users.
Bachelor’s degree in Computer Science, IT-related discipline or equivalent experience/diploma.
Experience with UNIX/Linux/Wintel OS command line, supporting OpenShift, Docker, Kubernetes, and knowledge of Java/.Net or Perl/Shell scripting.
Ability to work in shifts covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST, including weekend rotational coverage.
Experience in investment banking, financial institutions, or large corporations preferred, with familiarity in cloud, DevOps/SRE, and automation tooling such as Ansible and AI-powered productivity enhancement.
Strong analytical, problem-solving, and communication skills capable of explaining technical info to non-technical and executive audiences.
Comfortable working across regions, time zones, and cultures; understands navigating large organizations and process management.