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Popular mid-level desktop support role in a metro with broad skill needs increases competition.
Desktop support, networking, and M365 skills are highly transferable across industries.
Explicit 2+ years requirement and technical support skills required but few mandatory certifications.
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Provide 2nd line desktop and hardware support for Pune and remote Indian Subcontinent users, including troubleshooting Microsoft 365, VPN, and collaboration tools.
Manage and support local office infrastructure: servers, switches, WiFi, LAN, VPN, printing, conferencing equipment, and data backup practices.
Handle IT onboarding/offboarding, asset management, compliance, vendor coordination, and continuous improvement of IT operations.
Bachelor's degree in Computer Science, IT Engineering, or related field (or equivalent experience).
At least 2 years of relevant technical support experience in 2nd line or customer-facing roles.
Proficient with Windows OS, Microsoft Office, Remote Desktop, TCP/IP networking basics, and common collaboration tools.
Experience supporting office infrastructure hardware and peripherals; English communication skills required.
Experienced in supporting multi-site or remote users with strong ownership of local office IT operations.
Capable of independently managing IT infrastructure, vendor coordination, and compliance with software licensing and security standards.
Comfortable with helpdesk ticketing systems and endpoint security practices, able to identify and resolve recurring technical issues sustainably.