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Job Description
Structured overview of role & requirementsAbout This Role
Own customer adoption, renewal, advocacy, and growth within SMB and MM segments for the SaaS platform.
Drive process change and product adoption via training, project management, and executive engagement, including conducting Quarterly Business Reviews.
Champion customer retention efforts while identifying upsell and cross-sell opportunities to maximize account value.
Minimum Requirements
At least 4+ years experience managing clients in a Customer Success Manager role for a SaaS solution with proven value addition.
Experience managing SMB and MM segment customers explicitly mentioned.
Strong data-driven and process-oriented skills demonstrated in prior roles.
Work Experience Required: 4+ years in CSM capacity for SaaS; Notice period: Not explicitly mentioned.
Ideal Candidate Profile
Experienced in working within fast-moving startup environments with ambiguous challenges.
Able to manage executive-level relationships and conduct business reviews showcasing value delivery.
Skilled at aligning product usage with customers' business needs and driving adoption through change management.