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Tier-1 brand, metro location, and a generalist mid-level ops role increase candidate competition.
Operations and logistics domain knowledge matters, though CX leadership skills remain moderately transferable across industries.
Leadership and domain-specific logistics experience expected, implying moderate filtering of candidates.
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Lead and manage daily operations and priorities of the Logistics Customer Experience and Operations team to ensure timely task completion.
Oversee customer channel management, case management, onboarding, relationship management, and contract/dispute management processes.
Set direction and develop policies, practices, and business plans to improve operational areas within customer experience.
Previous work experience in a related area or practical knowledge via advanced education is required.
Experience in people management including hire/fire decisions, coaching, appraisals, and pay reviews is expected.
Ability to work independently within defined boundaries while managing complex tasks with supervision and support.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing teams with employee lifecycle responsibilities in logistics or customer experience domains.
Comfortable making decisions by evaluating known alternatives and applying practical methods and techniques.
Capable of balancing operational leadership with strategic planning and developing business policies.