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Tier-1 brand, metro location, mid-level role, and broad CX consulting skillset drive high competition.
Strong consulting and premier B-school preference makes cross-industry fit highly sensitive.
Requires premier B-school credential, consulting experience, and specific CX tools, making filters highly strict.
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Lead and manage end-to-end CX strategy workstreams including customer research, journey mapping, service blueprinting, experience design, and transformation roadmaps.
Facilitate senior stakeholder workshops and ensure alignment on CX strategy, requirements prioritization, and implementation readiness across cross-functional teams.
Own quality and delivery of client engagements, guiding Associates, enabling business readiness, and supporting implementation activities across CX initiatives.
Bachelor's and/or MBA in Sales, Marketing, Strategy, Analytics, or related field from a premier institute.
Minimum 2 years of relevant experience in customer experience strategy, service design, digital transformation, business analysis, or consulting/global delivery environment.
Proficiency in English (oral and written) required.
Willingness and ability to travel up to 40%.
Experienced in structuring ambiguous customer and business problems into strategic CX insights and actionable requirements, with strong stakeholder management skills.
Comfortable working in fast-paced, cross-functional consulting environments involving strategy, design, technology, and product delivery.
Familiar with Agile delivery practices, CX frameworks, human-centered design, and using digital tools (e.g., Miro, Figma, Salesforce) and AI-assisted workflows to enhance delivery quality and efficiency.