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Job Description
Structured overview of role & requirementsAbout This Role
Lead and deliver customer experience (CX) strategy and business analysis projects from discovery through implementation support within client engagements.
Design and facilitate workshops, stakeholder interviews, and journey mapping to develop customer-centric solutions and future-state experience strategies.
Manage workstream outcomes including requirement prioritization, implementation alignment, risk and dependency management, and quality of client deliverables.
Minimum Requirements
Bachelor's degree and/or MBA in Sales, Marketing, Strategy, Analytics or relevant field from a premier B-School.
5 - 8 years of relevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis within consulting or global delivery environments.
Proficiency in English (oral and written).
Travel requirement up to 40%.
Ideal Candidate Profile
Experienced in structuring complex, ambiguous customer and business problems into strategic recommendations and actionable requirements.
Skilled in facilitating senior stakeholder discussions and aligning cross-functional teams including business, design, technology, and delivery.
Hands-on expertise in CX frameworks, journey mapping, service blueprinting, Agile delivery practices, and using digital experience technologies such as CRM and analytics platforms.