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Tier-1 brand, metro location, mid-level generalist consulting role, and broad skill requirements increase competition.
CX strategy skills are moderately transferable, but CRM, consulting, and domain experience create sensitivity to background.
Explicit 2-year minimum plus mandatory CX consulting experience, tools, and domain skills make shortlisting strict.
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Own and contribute to client engagements focusing on customer experience strategy, service design, and digital transformation to create seamless, personalized customer journeys.
Conduct discovery workshops, stakeholder interviews, research, and current-state assessments to develop actionable experience strategies and requirements.
Collaborate cross-functionally to define future-state processes, support Agile delivery, and contribute to client storytelling and strategic recommendations.
Bachelor's degree minimum.
At least 2 years of relevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis.
Proficiency in English (oral and written).
Willingness to travel up to 40%.
Experience in consulting or global delivery environments with customer-focused, business-first problem-solving approach.
Strong analytical, facilitation, and stakeholder communication skills demonstrated by conducting workshops, interviews, and synthesizing insights into strategic recommendations.
Familiarity with Agile methodologies and digital experience ecosystems including CRM and experience design tools like Figma and Miro.