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Job Description
Structured overview of role & requirementsAbout This Role
Own and contribute to client engagements focusing on customer experience strategy, service design, and digital transformation to create seamless, personalized customer journeys.
Conduct discovery workshops, stakeholder interviews, research, and current-state assessments to develop actionable experience strategies and requirements.
Collaborate cross-functionally to define future-state processes, support Agile delivery, and contribute to client storytelling and strategic recommendations.
Minimum Requirements
Bachelor's degree minimum.
At least 2 years of relevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis.
Proficiency in English (oral and written).
Willingness to travel up to 40%.
Ideal Candidate Profile
Experience in consulting or global delivery environments with customer-focused, business-first problem-solving approach.
Strong analytical, facilitation, and stakeholder communication skills demonstrated by conducting workshops, interviews, and synthesizing insights into strategic recommendations.
Familiarity with Agile methodologies and digital experience ecosystems including CRM and experience design tools like Figma and Miro.