Senior Manager_IT Operations Readiness Solution Architect - Pune
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Job Description
Structured overview of role & requirementsAbout This Role
Lead operational readiness activities for new IT services, applications, infrastructure changes, and technology transformations to ensure production deployment readiness.
Coordinate go-live readiness including Go/No-Go meetings, hypercare planning, and defining exit criteria.
Define and manage support models, escalation paths, SLAs, KPIs, monitoring/logging dashboards, and operational governance reviews.
Minimum Requirements
Experience in IT Operations, Service Management, SRE, or Application Support.
Skilled in Incident, Problem, Change, Release, and Service Transition processes.
Familiarity with ITIL, operational governance, risk management, and tools like ServiceNow, Jira, Splunk, Dynatrace, Grafana, or AppDynamics.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing production go-lives and large-scale IT transformations with cross-functional teams (Project, Engineering, Development, Vendor, Operations).
Strong operational governance and service reliability mindset with knowledge of telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud or Digital platforms is advantageous.
Operates comfortably at the intersection of technology delivery and operations readiness, able to define and enforce operational acceptance criteria and support models.