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Tier-1 brand plus a generalist mid-level operations role increases candidate competition.
Role requires domain-specific logistics and multi-site operations experience, limiting cross-industry transferability.
Explicit 6–8 years plus multi-site logistics and vendor management requirements raise shortlisting rigidity.
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Manage end-to-end operations of 8–12 Service Centres and Customer Service Counters within a designated city, ensuring operational excellence and customer satisfaction.
Drive operational performance metrics including pickup/delivery timeliness, service quality, cost optimization (OCPM, OCPK), and vendor/channel partner compliance.
Lead and develop the operations team while enforcing operational governance, safety compliance, and continuous improvement initiatives.
Bachelor's degree in Business Administration, Logistics, Supply Chain, Commerce, Engineering, or related field.
6–8 years of experience in courier, express logistics, transportation, warehousing or supply chain operations with multi-site or city operations management responsibility.
Experience in Pickup & Delivery Operations, Service Centre Operations, workforce planning, service quality management, and vendor management.
Location: City-based with multiple service centres; Travel requirement between 50% to 75%.
Proven track record in leading multi-site or city-level courier/logistics operations with measurable improvements in cost, service, and productivity.
Strong operational leadership demonstrated through metrics-driven management of pickup/delivery, vendor performance, and workforce productivity.
Experience collaborating cross-functionally with commercial, customer service, HR, and procurement teams to drive operational excellence and business growth.