Integrated-Strategy & Operations-Senior Associate-Bangalore

Lead customer experience (CX) strategy and business analysis workstreams from discovery to implementation support, including journey mapping, service blueprinting, and defining future-state experiences.

Translate customer research, business priorities, and operational needs into clear requirements, epics, user stories, and implementation-ready deliverables within Agile frameworks.

Drive stakeholder alignment through workshops, facilitate decision-making, manage risks and dependencies, and guide business readiness and adoption activities.

Bachelor's degree or MBA required.

Minimum 4 years of relevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis in consulting or global delivery environments.

Proficiency in English (oral and written) mandatory.

Working knowledge of tools such as Microsoft Suite, Miro (or equivalent), UX tools (Figma, Guidewire), and experience with CRM platforms (Salesforce Sales Cloud, Service Cloud, Adobe Experience Cloud) and AI-assisted research and design tools.

Experience operating in cross-functional, global environments bridging business, product, design, technology, and delivery teams as a CX strategist and business analyst.

Ability to structure ambiguous customer and business problems, synthesize data-driven customer insights and business objectives into strategic recommendations and implementation roadmaps.

Comfortable leading senior stakeholder discussions and managing end-to-end CX-focused engagements including discovery, design, prioritization, implementation, and adoption.