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Metro location and mid-level experience increase applicants, but niche CCaaS specialization reduces density.
Strong contact-center domain and CCaaS expertise required, limiting cross-industry transferability.
Explicit 5–8 year requirement plus mandatory CCaaS, cloud architecture, and certifications enforce strict filters.
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Own architecture, design, and development of the global next generation Contact Management Platform focused on omni-channel customer contact capabilities.
Develop and optimize a highly available, fault-tolerant, scalable cloud infrastructure supporting the platform with a roadmap and cloud migration strategy.
Lead architectural design, proof of concepts, technology evaluations, and provide guidelines ensuring performance, scalability, and enterprise standard compliance.
5 to 8 years professional experience, preferably in consulting or a large-scale multinational technology services environment.
Proven experience in cloud architecture for Contact Center Solutions, including migration from on-premises to CCaaS (Genesys, Five9, NICE, AWS, Microsoft, Google).
Hands-on expertise with IVRs, ACD queues, SIP, omni-channel integration (voice, email, chat), and voice-related platform integrations like CRM (Salesforce, ServiceNow).
Technical knowledge of Docker, Kubernetes, AWS/Azure/Google Cloud, Jenkins, MongoDB, Kafka, Spring Boot, Node.js, Microservices, and relevant CCaaS/cloud certifications.
Experienced in designing and managing cloud-hosted omni-channel contact center platforms at enterprise scale with a focus on scalability and fault tolerance.
Strategic thinker capable of creating long-term cloud migration strategies and platform roadmaps while guiding delivery teams via architecture standards.
Hands-on architect with a background in integrating cloud contact center technologies and APIs with enterprise CRM and workforce management systems.