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Metro location and mid-level experience increase applicants, but niche CCaaS specialization reduces density.
Strong contact-center domain and CCaaS expertise required, limiting cross-industry transferability.
Explicit 5–8 year requirement plus mandatory CCaaS, cloud architecture, and certifications enforce strict filters.
Own architecture, design, and development of the global next generation Contact Management Platform focused on omni-channel customer contact capabilities.
Develop and optimize a highly available, fault-tolerant, scalable cloud infrastructure supporting the platform with a roadmap and cloud migration strategy.
Lead architectural design, proof of concepts, technology evaluations, and provide guidelines ensuring performance, scalability, and enterprise standard compliance.
5 to 8 years professional experience, preferably in consulting or a large-scale multinational technology services environment.
Proven experience in cloud architecture for Contact Center Solutions, including migration from on-premises to CCaaS (Genesys, Five9, NICE, AWS, Microsoft, Google).
Hands-on expertise with IVRs, ACD queues, SIP, omni-channel integration (voice, email, chat), and voice-related platform integrations like CRM (Salesforce, ServiceNow).
Technical knowledge of Docker, Kubernetes, AWS/Azure/Google Cloud, Jenkins, MongoDB, Kafka, Spring Boot, Node.js, Microservices, and relevant CCaaS/cloud certifications.
Experienced in designing and managing cloud-hosted omni-channel contact center platforms at enterprise scale with a focus on scalability and fault tolerance.
Strategic thinker capable of creating long-term cloud migration strategies and platform roadmaps while guiding delivery teams via architecture standards.
Hands-on architect with a background in integrating cloud contact center technologies and APIs with enterprise CRM and workforce management systems.