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Senior niche ServiceNow role reduces applicants despite metro location and recognizable multinational brand.
Highly domain-specific ServiceNow and ITSM expertise required, limiting cross-industry transfer without platform experience.
Requires 12+ years ServiceNow operations experience and relevant certifications, making screening strict and credentials-focused.
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Own and ensure stability, security, and performance of the ServiceNow platform including instance health, incident, problem, upgrade, and release management.
Lead ITSM process adherence, platform upgrades, security patching, and disaster recovery planning for ServiceNow ensuring compliance and operational resilience.
Provide deputy leadership to the ServiceNow Hub Lead, managing operational continuity and stakeholder engagement in their absence.
12+ years of proven experience in ServiceNow platform administration and operations including incident, problem, change, and release management.
Bachelor's or master’s degree in Computer Science, Information Technology, or related field.
Strong understanding of ITSM processes and ServiceNow ITIL-aligned modules with experience in platform upgrades and security patching in enterprise environments.
Work Experience Required: 12+ years in ServiceNow platform administration and operations.
Experienced leader able to deputise senior stakeholders and independently manage escalations in a large distributed team environment.
Deep expertise in enterprise-grade ServiceNow ITSM operations including upgrades, CMDB/Discovery configuration, and data governance.
Capable of managing multiple priorities in fast-paced, compliance-driven environments and coordinating across global teams (India, LATAM, NA).