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Job Description
Structured overview of role & requirementsAbout This Role
Manage and optimize managed services processes to enhance client operations and reduce costs.
Lead project management efforts to ensure quality and timely delivery of client engagements while minimizing operational risks.
Develop and implement automation frameworks and business process improvements to drive continuous service enhancement.
Minimum Requirements
Bachelor's degree mandatory.
Minimum 6 years of relevant work experience.
Proficiency in IBM DataStage, SQL Server, DB2, and AWS required.
Oral and written English proficiency required.
Ideal Candidate Profile
Experienced in automation framework design and business process automation within managed services context.
Strong analytical skills with a focus on operational performance management and continuous process improvement.
Capable of leading delivery teams and interfacing with stakeholders to meet client needs effectively.