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PwC brand, remote option, mid-level SRE role in metro with broad skills drives high competition.
GenAI platform specifics increase domain bias, but core SRE skills remain transferable across industries.
Mandatory 4+ years SRE/cloud operations experience and specific observability and AWS operational skills increase strictness.
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Operate, monitor, and improve reliability and service health for AI platforms across AWS/Bedrock and OpenAI environments.
Lead incident triage, restoration, RCA, and problem management for AI workloads ensuring timely response and resolution.
Implement automation, alert tuning, and continuous reliability improvements while maintaining operational readiness documentation.
4+ years experience in SRE, production support, cloud operations, or equivalent run-state engineering role.
Hands-on experience with monitoring, incident response, and cloud environment operations, preferably AWS and GenAI platforms.
Experience with observability tools (CloudWatch, Datadog, Splunk, Grafana, or OpenTelemetry) and ITIL-aligned incident/problem/change management processes.
Work location: Bangalore or Hyderabad, India (Remote).
Proficient in diagnosing complex, ambiguous production issues using logs, traces, and alerts to drive restoration or escalation.
Experience supporting cloud-based AI services, comfortable managing service health indicators and improving alert quality.
Demonstrated ability to automate routine SRE tasks and maintain detailed runbooks, supporting continuous improvement and stakeholder communication.