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Mid-level metro role with common product-ops skills, 3+ years requirement, and a known startup brand.
Product-ops skills are transferable, but insurtech domain knowledge and specific tooling favor candidates with relevant experience.
Explicit 3+ years requirement plus technical (SQL/JavaScript) and product-domain experience increase shortlisting strictness.
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Own triaging and investigating technical/product issues raised by customer-facing teams using tools like Datadog, FullStory, Amplitude, and Snowflake.
Serve as the primary liaison between product/engineering and customer-facing teams to communicate updates and resolve issues.
Collaborate with product and engineering to prioritize bugs, analyze impact using SQL, and champion customer experience improvements.
3+ years experience in operational or analytical roles supporting product and technology teams.
1+ years experience with JavaScript, Java, or SQL.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Work Experience Required: 3+ years in relevant roles; Notice Period: Not explicitly mentioned in the JD.
Experienced in high-growth technology companies with a strong technical aptitude and business acumen.
Comfortable managing ambiguity and initiating solutions in loosely structured environments.
Skilled at cross-functional communication and building relationships across product, engineering, and customer teams to align on priorities and enhance user experience.