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Tier-1 brand, metro location, and common back-office fraud role attract many qualified applicants.
Medium—skills transfer across banks and BPOs, but payments and Visa/regulatory knowledge increases role specificity.
Moderate due to mandatory regulatory/VISA knowledge and strong attention to detail despite no explicit years requirement.
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Investigate and resolve Fraud Visa Debit Card claims by reviewing transactions and applying regulatory and VISA rules.
Communicate claim resolution outcomes to customers in compliance with Regulation E guidelines.
Use multiple online systems for data entry, research, and documentation to support claim decisions and maintain accuracy.
Work Experience Required: Not explicitly mentioned in the JD.
Mandatory skills include strong research, analytical, problem-solving, data entry, and communication abilities.
Ability to apply regulatory and VISA rules to claims processing is required.
Flexibility to work different shifts and overtime is desired.
Detail-oriented with ability to analyze complex claims from multiple sources and apply compliance rules accurately.
Comfortable working in a fast-paced, quality-driven, and regulated financial environment.
Demonstrates technical proficiency with multiple computer systems and handles high information volume efficiently.