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Tier-1 brand, generalist entry operations role, and metro location increase applicant density.
Requires banking fraud, claims, and VISA rules knowledge, limiting cross-industry transferability.
Minimal explicit experience but regulatory and compliance requirements raise filter rigidity.
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Capture and document customer claim details accurately and provide timely claim status updates.
Research and investigate complex account activity to identify and resolve claims issues while balancing customer service.
Perform routine customer support tasks in a call center, escalate complex issues to senior staff, and collaborate with colleagues for seamless customer experience.
At least 6 months of customer service support experience (work, training, military, or education equivalent).
Strong research, analytical, problem-solving, verbal and written communication skills.
Ability to multitask, interpret documents, and apply regulatory and VISA claim rules.
Data entry skills and accuracy with good math and account knowledge.
Operates effectively in a structured call center environment with a focus on procedural adherence and escalation protocols.
Capable of handling high-volume information intake and retaining details for accurate claim processing.
Demonstrates comfort applying regulatory frameworks and communicating clearly with internal teams and customers.