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Strong Tier-1 brand, common product title, and metro location increase candidate competition.
Role requires deep payments and disputes domain expertise, reducing cross-industry transferability.
Director-level product role with payments, disputes, and AI/platform expertise raises screening rigor.
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Own and define the strategic vision and product strategy for Mastercard's next-generation disputes platform, focusing on dispute resolution capabilities and AI integration.
Lead product execution and roadmap prioritization across multiple agile teams and pods, ensuring measurable business outcomes and alignment with corporate strategy.
Drive the adoption and scaling of AI-enabled capabilities including intelligent dispute processing, automation, and predictive insights to improve customer and operational experience.
Work Experience Required: Not explicitly mentioned in the JD, but extensive experience in product strategy, ownership, and platform development is implied.
Location: Role is based in Pune, India.
Mandatory domain experience in disputes, chargebacks, fraud management, transaction processing, or case management ecosystems is preferred but not explicitly mandatory.
Experience working in large-scale SaaS, platform, fintech, banking, or payments products and leading strategic product initiatives is preferred.
Senior product leader with proven ability to manage complex enterprise-scale product platforms and execute multi-team roadmaps in fast-paced, agile environments.
Demonstrated expertise in integrating AI, automation, and machine learning technologies into product strategies at scale.
Skilled influencer with experience collaborating with executive leadership and multiple stakeholders to drive investment decisions and strategic alignment across matrixed organizations.