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Job Description
Structured overview of role & requirementsAbout This Role
Own customer retention, renewals, upselling, and cross-selling to drive revenue growth.
Manage strategic accounts including senior stakeholder engagement and handling customer escalations.
Collaborate cross-functionally to support project reviews and business development activities.
Minimum Requirements
5+ years experience in customer success, account management, or related roles.
Experience with customer retention, renewals, upselling, cross-selling, and strategic account management.
Location requirement: Mumbai.
SaaS and Cyber Security experience is a plus but not mandatory.
Ideal Candidate Profile
Experienced in managing senior stakeholders and negotiating in B2B environments.
Proven track record in revenue growth through customer success initiatives.
Comfortable working in dynamic, cross-functional teams within technology-driven organizations.