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Mid-level production support in metro with common skills and broad requirements increases applicant competition.
Requires trading/financial systems experience, limiting cross-industry transferability.
Mandatory 6+ years and specific trading systems/tools (Control-M, Unix, SQL) increase screening strictness.
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Serve as Level 3 escalation point for critical trading, risk, payments, and settlement system incidents ensuring rapid resolution and minimal downtime.
Perform deep troubleshooting and root cause analysis across application, middleware, database, and infrastructure layers to maintain system stability and performance.
Lead proactive monitoring, automation initiatives, and support deployment activities to enhance operational resilience and meet SLAs.
6+ years in financial or enterprise systems support, focusing on trading, settlement, or large-scale banking systems.
Strong hands-on expertise in Unix/Linux administration, Shell and Python scripting, SQL (complex queries) using Oracle or SQL Server, and batch tool Control-M.
Experience with ITIL frameworks for incident, change, and problem management in 24/7 operational environments.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Experienced in supporting mission-critical trade lifecycle and settlement systems within financial services environments.
Technical proficiency across application stacks including middleware, databases, and batch processing with a process-oriented approach to automation and support efficiency.
Demonstrated ability to manage complex incident resolution collaborating with cross-functional teams and maintaining regulatory and audit compliance standards.