Back
Tier-1 brand, hybrid remote, mid-level role in metro attracts many qualified applicants.
Editorial and journal production knowledge increases domain bias, but customer service and process skills remain transferable.
Explicit 5+ years, degree and domain experience required but no specialized certifications.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as the primary point of contact for customers on a portfolio of academic journals, managing editorial process support and timely production schedules.
Provide high-quality customer service by handling queries, re-planning issues, and reporting journal status using Elsevier’s workflow management system.
Identify and implement process improvements to enhance journal publication workflow and ensure quality and customer satisfaction.
Bachelor’s degree in English, communications, journalism, or related field.
5+ years experience in a customer service role.
Fluent in English (oral and written) with excellent communication skills.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Experienced in managing customer interactions and supporting editorial or publication processes in academic or publishing contexts.
Strong organizational, planning, and change management skills with attention to detail, especially in proofreading.
Operates with a proactive, solution-focused approach to troubleshoot issues and improve workflows.