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Tier-1 brand, mid-level customer-success role, metro location, and popular title increase candidate competition.
Role requires deep Salesforce Marketing Cloud expertise and certifications, limiting cross-industry transferability.
Mandatory 4+ years plus specific Salesforce Marketing Cloud certifications enforce strict shortlisting filters.
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Provide prescriptive recommendations and technical advice to improve adoption of Salesforce Marketing Cloud products.
Deliver 1:1 expert coaching sessions and ad-hoc success engagements to Premier and Signature Success customers.
Become a subject matter expert in Marketing Cloud and related products, collaborating with internal teams to drive customer value realization at scale.
4+ years of relevant experience in Salesforce Marketing Cloud ecosystem (MCN/MCE/MCAE/MCP/MCI).
Salesforce certifications such as Administrator and Marketing Cloud Email Specialist or Marketing Cloud Developer or Marketing Cloud Account Engagement Specialist required.
Knowledge of internet development technologies (HTML, Javascript, XML, API etc.) is mandatory.
Degree or equivalent relevant experience required.
Strong technical skills with demonstrated ability to deliver value using Salesforce Marketing Cloud products and integrations.
Experienced in consultative customer engagements with varied audiences including developers and C-suite executives.
Capable of managing multiple priorities effectively while collaborating across teams under pressure.