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Tier-1 brand, common technical support title, metro location, and mid-level experience increase candidate competition.
Core skills (Java debugging, integrations, APIs, customer-facing technical work) transfer easily across industries.
Explicit minimum years and mandatory Java troubleshooting skill create moderately strict shortlisting filters.
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Serve as the technical lead for onboarding new customers post-sale, conducting discovery sessions and creating personalized onboarding plans to ensure smooth transition and early success.
Drive accelerated product adoption by identifying usage gaps, demonstrating key features, and creating tailored success path plans to achieve measurable business outcomes.
Provide mission-critical support for complex technical issues including data integrations, API challenges, and AI/Agentforce implementations, while advocating best engineering practices and providing data-driven feedback to product teams.
Strong background in Computer Science or related engineering discipline.
Proficiency in Java programming language with 2+ years experience debugging/troubleshooting Java code/applications.
Ability to explain complex technical concepts clearly to non-technical audiences.
Work Experience Required: Minimum 2 years relevant technical experience indicated.
Experienced technical professional skilled at both engineering problem diagnosis and strategic customer consulting to enhance Salesforce product adoption.
Comfortable working in high-pressure, customer-facing roles requiring rapid resolution of complex platform challenges including AI and data integration technologies.
Capable of translating technical issues into business impact and collaborating across organizational levels to align stakeholders and deliver sustainable solutions.