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Tier-1 brand, remote/hybrid option, metro Bangalore and a popular senior engineering manager title raise competition.
Analytics platform leadership skills transfer across industries, with contact-center experience only preferred.
Explicit 15+ years, leadership years, and required analytics tech stack make hiring filters highly strict.
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Lead end-to-end development and delivery of the RingCX Analytics platform, owning roadmap execution, KPI integrity, and quality of software.
Manage and mentor a team of software engineers including hiring, retention, performance management, and sprint planning.
Collaborate cross-functionally with Product, Design, Program, SRE, and remote teams, dedicating ~50% time to hands-on development and architecture leadership.
15+ years of Software Engineering experience; 3-5 years leading a team of 5+ engineers.
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent).
Hands-on experience with Java and ETL pipeline tools such as Airflow, Spark, Apache Beam, or AWS Glue.
Experience with cloud platforms (preferably AWS), deploying analytics systems at scale using Kubernetes and CI/CD pipelines.
Proven leadership in large-scale analytics or reporting platform development and migration from legacy BI tools to modern analytics stacks.
Strong skills in relational databases, analytical datastores (ClickHouse, BigQuery, Snowflake, or Redshift), data modeling, and SQL.
Experience collaborating closely with product and cross-functional teams, balancing technical hands-on work and management duties.