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Metro Bangalore location and common entry-level NOC role increase applicant density.
Network operations skills are technical but transferable across industries with similar infrastructure needs.
Explicit 1–2 year requirement, shift coverage, and preferred certifications create moderate filter.
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Manage Level 1 trouble isolation and repair for Syniverse Global Networks, Products, Platforms, and Services within SLA guidelines.
Serve as single point of contact for customer communications, escalations, and network monitoring using tools like HP Network Node Manager and NetCool.
Support incident troubleshooting with vendors/service providers, maintain shift logs, and coordinate handover between shifts.
1-2 years of networking experience required.
Networking and application certifications preferred (examples: CCENT, JNCIA, CCNA, ITIL v3 Foundations).
Fluency in English for both verbal and written communication.
Must work in shifts to provide 24x7 onsite coverage; flexibility beyond stipulated hours required.
Experienced with network monitoring tools and understanding of OSI model relevant to troubleshooting and network operations.
Able to handle customer escalations and communicate clearly with both technical and non-technical stakeholders.
Comfortable working in a shift-based, 24x7 operational environment with urgent incident response expectations.