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Junior Bangalore-based SaaS ops role with common skills and metro location yields medium competition.
Platform operations skills transfer across SaaS and tech firms but need operational context, so medium sensitivity.
Explicit 1–3 years plus mandatory observability, API, and scripting skills create medium shortlisting strictness.
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Own end-to-end resolution of production incidents and customer issues, including triage, resolution, and post-incident review to ensure platform high availability and reliability.
Build and maintain observability dashboards (Grafana, centralized logging) to provide real-time platform health visibility for engineering and product teams.
Develop internal scripts and automated utilities to reduce ticket volume, eliminate recurring issues, and improve operational efficiency.
Bachelor's degree in Computer Science, Information Technology, or related field.
1-3 years of experience in technical analyst, application support, or platform operations role.
Proficiency in observability tools like Grafana and centralized log management.
Experience with APIs, REST services, HTTP semantics, scripting (Python, SQL or equivalent), and ticketing systems (Jira, ServiceNow, Zendesk).
Experience working in SaaS platform environments with exposure to production release monitoring and deployment validation.
Ability to design monitoring views that provide actionable insights to engineering and business stakeholders.
Proven skills in utility development for automating operational tasks and identifying systemic issue patterns for preventive action.