Assessment Operations Team Manager

Lead the Noida-based Assessment Operations hub to ensure high-quality execution of operational workflows, systems, scheduling, and documentation for Oxford Test of English.

Manage and develop the operational support team, providing coaching, mentoring, and career development.

Drive process improvements using automation, AI-enabled solutions, and standardization to increase efficiency and support scaling of operations.

Proven experience leading and developing operational or cross-functional teams.

Strong proficiency with Microsoft Office and collaboration tools (e.g., Microsoft Teams).

Experience managing operational processes in a fast-paced environment with multiple priorities.

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in building and scaling operational teams within educational, assessment, or content delivery environments.

Skilled in stakeholder management across globally distributed teams and external suppliers.

Demonstrated ability to implement process optimization, automation, and AI-enabled operational improvements.