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Strong global brand, mid-level generalist title, metro location and hybrid remote increase candidate competition.
Editorial and publishing-specific processes limit transferability across unrelated industries.
Explicit 5+ years experience, degree requirement and communication skills filter applicants.
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Serve as the primary day-to-day contact for a portfolio of academic journals, handling internal and external customer queries with high-level customer service.
Manage journal publication processes to ensure smooth operation, timeliness, and accuracy in production schedules.
Analyze and improve workflows by identifying issues proactively and implementing solutions to enhance quality and customer satisfaction.
Bachelor’s degree in English, communications, journalism or related field.
5+ years experience in a customer service role.
Fluent in English, both oral and written, with excellent communication skills.
Proficient in Microsoft Excel, PowerPoint, and Word.
Experienced in managing editorial or publication processes with ability to coordinate multiple stakeholders effectively.
Strong organizational, planning, and change management skills to handle dynamic workflows and deadlines.
Detail-oriented with aptitude for proofreading and maintaining high quality in document and process handling.