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Mid-level, customer-facing implementation role at a well-known SaaS unicorn in metro Hyderabad drives high candidate competition.
Transferable SaaS implementation skills but moderate dependence on product and industry knowledge.
Explicit 3–7 years, enterprise implementation experience, night-shift and travel requirements create high shortlisting strictness.
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Own customer onboarding and adoption of Zenoti solutions to optimize operations and increase revenue.
Lead solution demos, design, proof of concepts, and pilots for strategic customers ensuring successful configurations and implementations.
Manage customer risks, issues, and maintain documentation to meet SLAs and organizational goals.
3-7 years experience in implementation and support of enterprise software products.
Must be willing to work night shift (6 PM to 1 AM) to align with customer timezones.
Strong technical proficiency in software product functionality, solution configuration, and enterprise scenario understanding.
Work Experience Required: 3-7 years in enterprise product implementation/support.
Experienced in managing multiple projects with strong solution demonstration and customer training skills.
Technically adept with ability to translate complex requirements into product configurations and effective solutions.
Familiarity or interest in the wellness/spa industry and ability to operate in a fast-paced, customer-facing environment requiring timely issue resolution and collaboration.