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Job Description
Structured overview of role & requirementsAbout This Role
Own the technical narrative and AI solution architecture for Freshservice AI products across SMB and Commercial strategic and competitive deals.
Design, deliver, and implement tailored AI proofs-of-concept, demos, and workflows, working closely through presales to delivery to ensure successful customer adoption.
Lead internal solutions engineering efficiency projects and manage reusable AI demo assets while influencing AI product roadmap through customer feedback.
Minimum Requirements
8+ years in Solutions Engineering, Sales Engineering, Solution Consulting, or Technical Presales with enterprise SaaS focus, preferably ITSM/ITOM/ITAM domains.
Strong practical knowledge of AI/LLMs including hands-on experience deploying or configuring AI/LLM-based solutions in customer-facing contexts.
Experience across full sales cycle: discovery, demo, proof-of-value, and implementation handoff.
Work Experience Required: 8+ years relevant; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
Deep understanding of production-grade AI solutions with expertise in agentic frameworks, memory, RAG, tool use, and failure modes at scale.
Experienced in leading competitive, differentiated AI value positioning and engaging stakeholders from technical to executive levels.
Proven ability to bridge presales with professional services ensuring AI solutions sold are effectively implemented and realized by customers.