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Tier-1 brand, metro location, generalist claims role with broad skills increases applicant competition.
Medium because fraud operations skills transfer across financial services but remain domain-specific.
Moderate due to regulatory/VISA rules and required domain knowledge but no strict years or certifications.
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Investigate and resolve Fraud Visa Debit Card claims following Regulation E guidelines.
Use multiple online systems to research, document, and process claims accurately.
Apply regulatory and VISA rules to ensure compliance and appropriate claim decisions.
Work Experience Required: Not explicitly mentioned in the JD
Strong verbal and written communication skills.
Proficiency in data entry and basic math/accounts skills.
Ability to work in shifts and handle a fast-paced, quality-driven environment.
Detail-oriented with strong analytical, research, and problem-solving skills focused on fraud and financial crimes.
Capable of managing complex claims requiring review of multiple information sources and regulatory knowledge.
Able to adapt quickly, learn new processes, and escalate discrepancies appropriately.