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Strong employer brand, metro location, and generalist entry-level role increase applicant competition.
High domain specificity due to banking fraud rules and Visa/regulatory knowledge.
Moderate filters like minimum experience, compliance, and regulatory knowledge required.
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Support and document customer claims, conducting detailed research on complex account activities to improve customer experience.
Perform customer support tasks balancing investigative research and service within a call center environment, handling incoming calls.
Escalate issues to senior roles and collaborate with colleagues to ensure seamless claim resolution.
Minimum 6 months of customer service support experience or equivalent via work, training, military, or education.
Strong research, analytical, problem-solving, data entry, verbal and written communication skills.
Ability to apply regulatory and VISA rules to claim decisions and recognize/escalate discrepancies.
Work Experience Required: 6+ months customer service support experience or equivalent.
Experienced in handling and investigating complex customer claims within a call center environment.
Capable of multi-tasking effectively and maintaining accuracy under pressure while applying regulations and policies.
Able to communicate clearly and escalate issues appropriately to ensure compliance and risk mitigation.