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Job Description
Structured overview of role & requirementsAbout This Role
Lead human-centered design processes to create inclusive, omni-channel customer experiences aligned with business goals.
Conduct competitive analysis and user research to inform product roadmaps and optimize customer satisfaction and product adoption.
Collaborate with cross-functional teams to deliver validated design solutions within an agile environment, ensuring alignment with brand and platform standards.
Minimum Requirements
User experience design experience required.
Work Experience Required: Not explicitly mentioned in the JD.
Experience with human-centered design methods including design-thinking, service design, and user research.
Ability to work in an agile environment with cross-functional teams and conform to design system standards.
Ideal Candidate Profile
Demonstrates expertise in synchronizing product system elements to achieve business metrics and KPIs.
Skilled in creating personas, story maps, and other customer research artifacts to deeply understand target users.
Experienced in facilitating cross-functional sessions to align customer insights with product strategy and continuous improvement.