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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end project delivery within IT Managed Services focusing on service delivery, client satisfaction, and operational excellence.
Lead Incident and Escalation Management to promptly resolve critical issues during a global shift (3 PM - 12 AM IST).
Own client and stakeholder relationships while mitigating risks and driving project success through accountability and proactive improvement.
Minimum Requirements
Experience managing IT Managed Services operations and client relationships in a technical environment.
Proficiency in Project Management Fundamentals and Incident & Escalation Management.
Must be able to operate during the global shift hours of 3 PM - 12 AM IST.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Mid-level project manager with hands-on experience leading cross-functional technical teams in IT managed services.
Comfortable with operational ownership and accountability in service delivery and escalation scenarios.
Strong stakeholder management and communication skills combined with a technical understanding of complex projects.