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Remote role, generic Project Manager title, and mid-level experience expectation increase applicant competition.
Managed-services emphasis and incident/escalation skills limit easy cross-industry transfer but remain moderately transferable.
Requires managed-services and incident/escalation experience but lacks explicit years or mandatory certifications.
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Manage end-to-end project delivery within IT Managed Services focusing on service delivery, client satisfaction, and operational excellence.
Lead Incident and Escalation Management to promptly resolve critical issues during a global shift (3 PM - 12 AM IST).
Own client and stakeholder relationships while mitigating risks and driving project success through accountability and proactive improvement.
Experience managing IT Managed Services operations and client relationships in a technical environment.
Proficiency in Project Management Fundamentals and Incident & Escalation Management.
Must be able to operate during the global shift hours of 3 PM - 12 AM IST.
Work Experience Required: Not explicitly mentioned in the JD.
Mid-level project manager with hands-on experience leading cross-functional technical teams in IT managed services.
Comfortable with operational ownership and accountability in service delivery and escalation scenarios.
Strong stakeholder management and communication skills combined with a technical understanding of complex projects.