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Global hotel brand, generalist sales title, and metro location increase applicant competition.
Role needs hospitality-specific F&B knowledge while sales skills remain moderately transferable across industries.
No explicit years, certifications, or niche requirements, so screening is likely flexible.
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Serve as primary support for F&B reservation agents on technical and customer satisfaction issues.
Manage guest reservation requests ensuring accuracy, courteous service, and compliance with hotel policies including billing and credit.
Oversee all operational aspects of the assigned F&B outlet including sales forecasting, coordination with departments, staff supervision, and guest service excellence.
Work Experience Required: Not explicitly mentioned in the JD
Knowledge of F&B outlets, rates, promotions, hotel facilities, and services.
Ability to handle billing, credit policies, and reservations system operations.
Location Requirement: Must work at Novotel Kolkata Hotel & Residences.
Experienced in hospitality operations with emphasis on food and beverage sales and reservations management.
Capable of managing multiple operational and supervisory tasks in a high-paced hotel environment.
Able to coordinate cross-departmentally to maximize guest satisfaction and operational efficiency.