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Tier-1 brand, metro location, generalist CSM title, and broad post-sales scope increase competition.
Enterprise-focused CSM requires cloud/IT domain knowledge, reducing cross-industry transferability.
Senior title with enterprise domain expertise expected, so moderate strictness.
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Own the customer adoption journey for HPE’s portfolio, ensuring maximized consumption and value realization.
Manage post-sales customer relationships by identifying and closing opportunities to expand HPE offering usage and drive account growth.
Deliver an excellent customer experience from onboarding through advocacy, targeting increased workload-led consumption and revenue outcomes.
Work Experience Required: Not explicitly mentioned in the JD
Hybrid work model requiring average 2 days per week onsite at an HPE office in India.
Advanced subject matter expertise to solve complex business problems and ability to influence cross-functional teams.
Must be capable of managing strategic customer relationships and driving business expansion post-sales.
Experienced in customer success management for technology or IT services with a focus on digital transformation.
Ability to operate independently with significant judgment under broad policies, and mentor junior staff.
Skilled at orchestrating multi-faceted customer journeys and engaging with strategic accounts to drive adoption and revenue growth.