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Common, metro-based key-account role with broad aftersales skills yields high candidate competition.
Role requires aftersales, warranty, and escalation domain knowledge, moderately limiting cross-industry transferability.
No explicit years but domain-specific aftersales and escalation experience likely required, so filters are moderately strict.
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Own end-to-end customer support service parameters including TAT, response time, preventive maintenance, and warranty management.
Lead system troubleshooting, root cause analysis, and implement countermeasures for field and service centre operations.
Drive customer success through continuous engagement, handling escalations, and collaboration with sales, manufacturing, and other cross-functional teams.
Work Experience Required: Not explicitly mentioned in the JD
On-site role based in Navi Mumbai.
Experience in customer support, complaint management, and aftersales operations.
Familiarity with warranty claims, spare part management, and service SOP execution.
Operationally strong individual capable of managing and improving service delivery metrics like TAT and order delivery lead time.
Experienced in cross-functional collaboration with sales, R&D, product management, and finance teams.
Skilled in customer engagement and escalation handling with focus on customer sentiment metrics such as NPS.