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Generic engineering intern role in Bangalore with a moderate-brand company attracts medium candidate density.
Cloud and support skills transfer across industries, though security-product experience adds moderate specialization.
Only basic mandatory filters (current degree, networking fundamentals, shift availability) so screening is relaxed.
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Provide remote technical support to Skyhigh Security Cloud customers during POC and post-deployment phases, resolving product issues via phone/email.
Debug system-level problems in complex multi-vendor, multi-protocol network environments and work closely with escalation engineers for critical issue resolution.
Document technical issues, analysis, and customer communications accurately, contributing to the support knowledge base.
Currently pursuing a degree in Computer Science, Engineering, or related discipline.
Understanding of networking protocols such as TCP/IP, DNS, SSL, and SAML.
Basic understanding of databases and strong analytical/problem-solving skills.
Willingness to work in shifts; Work Experience Required: Not explicitly mentioned in the JD.
Capable of multitasking and working under pressure in a technical support environment.
Comfortable interacting with customers and cross-functional teams to resolve technical issues quickly.
Has foundational technical knowledge in networking and cloud technologies with eagerness to learn cybersecurity and cloud platform concepts.