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Popular generalist intern role in Bengaluru with broad cloud/networking skills attracts high applicant density.
Networking, cloud and scripting skills transfer across industries, although security domain experience adds specificity.
Requires degree enrollment plus networking/cloud knowledge but no strict years or certifications, so moderately selective.
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Provide technical support to Skyhigh Security Cloud customers via phone/email focusing on product issue resolution during POC and post-deployment phases.
Debug complex system-level problems in multi-vendor, multi-protocol network environments and collaborate with escalation engineers to resolve critical issues.
Document technical issues, analysis, and customer communication accurately with clear action items and contribute to the knowledge base.
Currently pursuing a degree in Computer Science, Engineering, or a related discipline.
Understanding of networking protocols such as TCP/IP, DNS, SSL, SAML, and basic internet workings.
Knowledge of databases and strong analytical/problem-solving skills.
Work Experience Required: Not explicitly mentioned in the JD.
Able to multitask and work under pressure with a willingness to work in shifts.
Has affinity or basic knowledge of cloud platforms (Azure, AWS, O365, Salesforce) and operating systems (Windows/Linux/Unix/MacOS).
Interest or some familiarity with scripting languages like Perl, Python, and programming (Java, SQL) to assist in troubleshooting and support tasks.