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Popular intern title, metro location, and broad skill requirements increase candidate competition.
Core networking and cloud support skills are broadly transferable across industries.
Requires current enrollment, networking/cloud knowledge, and shift availability, creating moderate filtering.
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Provide remote technical support to Skyhigh Security Cloud customers during POC and post-deployment phases to resolve product-related issues.
Troubleshoot and debug complex system-level problems in a multi-vendor, multi-protocol network environment with high urgency and escalation as needed.
Document technical issues, customer communications, and contribute to the knowledge base for effective resolution tracking.
Currently pursuing a degree in Computer Science, Engineering, or related discipline.
Understanding of networking protocols such as TCP/IP, DNS, SSL, and SAML.
Ability to multitask, work under pressure, and willingness to work in shifts.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable engaging directly with customers and handling high priority technical issues with appropriate escalation.
Basic knowledge or interest in cloud platforms (Azure, AWS, O365), cybersecurity, and networking concepts.
Capable of working in a fast-paced environment supporting complex technical products and cross-functional collaboration.