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Internship, generalist support role in Bengaluru with broad skills required and known security brand.
Support-focused, cloud-security skills moderately transferable across SaaS and networking roles.
No explicit years but requires networking/cloud knowledge and degree, so moderate filtering on technical basics.
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Interact directly with customers to resolve product issues via phone and email during POC and post-deployment phases.
Conduct technical troubleshooting and debugging of system-level issues in complex multi-vendor, multi-protocol network environments.
Collaborate with support and escalation engineers to address critical issues and document technical analysis accurately.
Currently pursuing a degree in Computer Science, Engineering, or related discipline.
Understanding of networking protocols such as TCP/IP, DNS, SSL, SAML, and basic internet functioning.
Basic knowledge of databases and strong analytical/problem-solving skills.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable multitasking and working under pressure, with willingness to work in shifts.
Interest or some familiarity with cloud platforms (Azure, AWS, O365) and operating systems (Windows, Linux, Unix, MacOS).
Motivated to gain exposure in Security Service Edge (SSE), cloud technologies, cybersecurity, and cross-functional teamwork.