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Popular intern engineering title, metro Bangalore location, and broad cloud/support skill requirements increase applicant competition.
Skills transfer across cloud and networking roles but security-specific protocols create moderate domain specificity.
Few mandatory filters beyond enrollment and basic networking knowledge, making shortlisting relatively open.
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Provide remote technical support to customers during proof-of-concept and post-deployment phases by troubleshooting and resolving product-related issues.
Interact with customers via phone and email to ensure timely resolution of issues and escalate critical problems as needed.
Document technical analysis and communication clearly and contribute to the internal knowledge base.
Currently pursuing a degree in Computer Science, Engineering, or a related discipline.
Basic understanding of networking protocols such as TCP/IP, DNS, SSL, SAML, and database concepts.
Strong analytical and problem-solving skills with the ability to multitask and work under pressure.
Willingness to work in shifts. Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a technical support environment with a focus on cloud security products and multi-vendor network troubleshooting.
Able to collaborate with cross-functional teams and adapt to high-pressure customer-facing scenarios.
Has foundational knowledge or interest in cloud platforms (Azure, AWS), cybersecurity, and scripting languages (e.g., Python).