Back
Mid-level, generalist cloud/support role in Bangalore with broad skills, making competition high.
M365, AD, VPN and endpoint support skills transfer easily across industries, so low sensitivity.
Explicit 4–6 years plus mandatory Azure/AD/M365 and ticketing experience indicates high shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide Level 1 technical support to enterprise end users across multiple communication channels, ensuring incident resolution within SLA timelines.
Manage and resolve service requests including password resets, account provisioning, Microsoft 365 application support, VPN access, and hardware/software troubleshooting.
Maintain and update support documentation, contribute to process improvements, and adhere to ITIL-based incident and change management processes.
4 to 6 years of experience in IT Service Desk, Help Desk, or Technical Support roles supporting enterprise end users.
Proficient in Windows 10/11 administration, Microsoft 365 suite, Active Directory user management, and basic networking concepts (DNS, DHCP, TCP/IP).
Experience with ticketing tools such as ServiceNow, Jira, Remedy, or Freshservice.
Bachelor's degree in Computer Science, IT, Electronics, or closely related field.
Experienced in Level 1 IT support within enterprise environments handling end-user issues and service requests under SLA constraints.
Familiar with Microsoft 365 ecosystem, Azure AD basics, VPN support, and ITIL-based service management.
Comfortable working in rotational shifts including weekends and providing on-call support as required.