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Tier-1 employer, generalist billing role, metro location, and broad SAP/Siebel skill requirements increase competition.
Billing and customer-service finance skills are highly transferable across industries.
Explicit minimum experience and mandatory SAP/Siebel skills create moderate screening rigor.
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Provide first and second line customer support to external Key Customers, internal customers and other consumers via telephone and written enquiries.
Own resolution of sophisticated customer issues related to account setup, order processing, sales order tracking, complaints, and supply outages, ensuring first contact resolution where possible.
Manage customer expectations in line with service level agreements and support continuous improvement by identifying process gaps and recommending solutions.
Education: Graduate level or equivalent.
Minimum 12 months experience in customer service, preferably in a telephone environment handling Key Account Customers.
Experience using SAP and/or Siebel and MS Office applications.
Work Experience Required: At least 12 months of customer service experience; Notice period: Not explicitly mentioned in the JD.
Experienced in handling Key Account Customers and resolving complex customer issues independently.
Strong operational focus with demonstrated ability to manage service level agreements and improve process efficiency.
Comfortable working with ERP systems, customer service platforms and participating in user acceptance testing to enhance technology solutions.