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Mid-level, customer-facing cloud support role in a metro with a generalist title creates high applicant competition.
Cloud and support skills are transferable, but Vista ERP and construction domain experience increase fit sensitivity.
Explicit 5+ years, mandatory Azure expertise and enterprise account experience create strict shortlisting.
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Own technical support for strategic Vista ERP enterprise accounts, resolving complex cloud and Azure integration issues.
Design and implement telemetry dashboards using web technologies to monitor database and system stability.
Act as primary technical advocate coordinating with internal teams to ensure SLA adherence and influence product development.
5+ years of experience in enterprise software technical support or related technical account management roles.
Hands-on experience with Microsoft Azure cloud infrastructure.
Strong understanding of enterprise software architectures and database performance optimization.
Work Experience Required: 5+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced in building and maintaining long-term technical relationships with enterprise clients in cloud-based software environments.
Proficient in technical support and troubleshooting within Azure cloud and enterprise ERP systems.
Familiarity with web technologies (HTML, JSON, CSS) for creating diagnostic telemetry dashboards and supporting integration projects.