Technical Support Engineer – Network Management

Provide technical assistance and troubleshooting for Network Management Systems (NMS) and Security Information and Event Management (SIEM) products such as JUNOS Space Platform and Security Analytics (JSA).

Document and reproduce customer networking issues and collaborate with Level 3 teams for timely resolution and escalation.

Mentor newly hired support engineers, contribute to knowledge base articles, and assist in developing product trainings.

Technical knowledge of network and service management concepts; experience with networking protocols L2-L7, high availability, virtualization, and scripting.

Hands-on experience with Linux system-level troubleshooting and large-scale software application deployment, configuration, and debugging.

Experience with Network Management/Element Management products and familiarity with security technologies including SIEM products (e.g., Arcsight, QRadar).

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in complex network troubleshooting involving mixed media and protocols with a strong background in internetworking (TCP/IP, LAN, WAN, Security).

Skills in scripting languages (Shell, Python, Ansible) and virtualization technologies (VMware, KVM, Kubernetes, Docker) are highly valued.

Familiarity with JUNOS, ScreenOS devices, and certifications on Juniper or related technologies increase suitability.